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Continuing its acquisition spree, Essar group's Aegis BPO Services
entered into an agreement with AOL on March 31, to acquire its call
centre unit in Bangalore for an undisclosed amount.
The deal will be completed by the end of April.
This is the eighth buyout of Essar's back-office unit over the last
two years and will add 1,000-plus employees to its existing staff
strength of 19,000.
The sellout is part of Time Warner Inc's global internet services
and media company's strategy to exit non-core businesses and concentrate
on core businesses.
Aegis managing director and CEO Aparup Sengupta said the deal with
AOL was value accretive and gives them competitive edge to manage
their customers.
"The deal is economically rewarding and expands our client
base as millions of subscribers of AOL across all its centres will
now be serviced by us," said Sengupta.
He said Aegis would continue to look out for more opportunity to
grow its business both organically and inorganically in the US,
Europe and other geographies.
"There is no budget constraint. Essar has enough resources
to expand its business organically and inorganically," said
Sengupta.
The Rs 800-crore ($200-million) BPO, which is growing at a CAGR
of 35-45%, is not worried about the US slowdown.
"Owing to the lagging impact of what is happening in the
US, there is more offshoring opportunity as customers are the last
to be left out," said Sengupta.
Source: DNA MONEY
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