 Today,
any business organisation must possess an understanding of the rapid
changes taking place in technology. Traditional working practices
of the past will not work in today's world. In practice, this represents
a great challenge to these organisations.
Smile, from the house of Global Groupware
Solutions Pvt. Ltd, efficiently addresses the issues spanning
the organisational functions of Marketing, Sales, and Customer
Service. Smile packs features that not only understand,
but also create measures for correcting slip-ups in all the above
mentioned sectors. It handles the various levels of business management.
How Smile works
 Technical
Knowledge Base
Smile identifies problem areas, for which specific descriptions,
suggested parts and rectification procedures can be defined.
Marketing Knowledge Base
Smile helps keep everyone in the marketing / sales team of
a company updated on the latest prices, case studies, policies,
etc. Any new entries in the knowledge bases are automatically updated
at all locations through replication.
Customer Profile Management
Smile organises
your customer information, supporting customers with multiple locations
and service agreements / warranties. It profiles the customer and
helps in creation of an agreement associated with the customer.
Opportunity Management
Smile allows
anyone within the organisation to enter leads, which automatically
get routed to the role defined for editing, classifying and assigning
these opportunities.
Web enabled
Smile
has been designed to harness the power of the Internet for you.
It integrates your current business processes with your e-business
strategy.
Contract Management
It allows linkages of the customer's service entity with a single
contract or with multiple contracts. This feature also helps keep
track of renewals and informs the designated sales person well before
the expiry date is actually due.
By
: Sharmistha Chakraborty
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