 Trade
and Technology Centre for Electronics (TTCE) was set up
conjointly by the Government of Karnataka and the Consortium
of Electronic Industries of Karnataka. The Department of Electronics,
Govt. of India, is also their sponsor. TTCE's objectives is
to boost trade opportunities and increase technological competitiveness
for the Electronic / IT Enabled Services Industries.
Primarily, TTCE is funded by the Government of Karnataka and
Electronic Industries. It is run by a Governing Council and
has representatives from the Department of Electronics, Department
of Commerce and Industries and private sector Electronic and
Software Companies.
Quality Procedure
TTCE defines Quality as "The totality of Features and Characteristics
of a product or service that bear on its ability to satisfy
stated or implied needs." The policy is equally applicable to
each and every department of TTCE. Total Customer Satisfaction
is its goal. TTCE aims to make its services and products competitive
in Quality, Delivery and Cost and strives towards Continuous
Quality Improvement.
Vision statement
To be amongst the top companies in the world and globally
competitive in the chose field of business through focussed
growth and emphasis on customer satisfaction.
To establish a unique and distinct identity from other
competitors as the reliable, customer responsive and supplier
of trouble free quality service as per given specifications,
usage, with a quality guarantee.
To share full information with customers on technical parameters,
quality control and efficient after-sales services by providing
regular bulletins, pamphlets and by, encouraging customer
visits to our facilities. To create and maintain a fool-proof
system of personal contacts with all potential and present
customers.
Immediate redressal of customer grievances.
Mission statement
To establish a transparent system of planning, execution,
reporting, valuation and follow-up action.
To engage only worthy candidates, provide appropriate and
adequate training and ensure independent working. Adopt "promote
from within policy".
To set clear individual and corporate goals. Regularly
monitor and enforce the same without exception.
To ensure a happy work environment, satisfied work force
with enthusiastic self-participation.
To create trustful and mutually beneficial relationship
with customers.
To prepare immediate, mid-term and long-term plans. These
must be exhaustive, step by step, easy-to-understand and clearly
achievable.
To Provide all reasonable tools required for implementing
the goals.
To set clear procedures for early forecast and impending
failure warning systems before the event occurs.
To fix clear responsibility for all individuals in the
organisation with rewards and failure consequence rules.
To encourage inter departmental discussions and mutually
solving of all problems. If there is a need to refer to seniors,
which is welcomed, these proposals should be brought with
various alternative suggestions.
To ensure full financial control and discipline at all
levels.
To always properly close all matters with final reports,
investigation results, action taken and suggestions system
modifications to avoid reoccurrence.
Culture statement
An honest, upright, transparent and friendly style of functioning.
Work with motto : Good of everyone, benefit to everyone.
Find some funds and time for promotional work for deserving
industries as a philanthropic exercise.
Do everything just in time, not before not after.
Address:
Trade and Technology Centre for Electronics # 8,
Cunningham Road, Bangalore - 560052, INDIA
Phone : 080-91-2225 8280, 2228 3665
Fax : 080-91-2225 8279
E-Mail : ttce@vsnl.com
Website: www.ttce.org
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