The Bureau of Indian Standards (BIS), the National Standards Body of India, is a statuatory body set up under the Bureau of Indian Standards Act, 1986. It comprises members representing the Industry, Consumer Organisations, Scientific and Research Institutes, Professional Bodies, Technical Institutions, Central Ministries, State Governments and Members of Parliament.

Licences to use the ISI (Indian Standards Institute) mark are granted to manufactureres under the Certification Mark Scheme operated under the provisions of the Bureau of Indian Standards Act, 1986. The Standard Mark is unique and is notified in the Gazette of India.

What does the standard mark convey?

It conveys that the product carrying the ISI mark conforms to the relevant Indian Standard certified by an independent, third-party i.e. BIS.

How does a consumer know for sure if the ISI mark is genuine?

For his/her part, the consumer has to beware of spurious imitations of the Standard Mark. The standard symbol comes with a width to height ratio of 4 : 3, and the colour is black.

What should the Consumer do, in case of a grievance?

In case the consumer is not happy with the quality of the ISI marked product, he/she should write to the Public Grievance Officer in the nearest BIS office or to the Director (Consumer Affairs & Public Grievances) at BIS Headquarters, New Delhi.

On hearing from the consumer, BIS initiates necessary investigation and if the complaint is established, arranges for free replacement/repair, as the case may be.

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