The Malleswaram branch of State Bank of Mysore has become the first branch to offer special services to its customers with Telebanking. The service allows the bank to give customers basic information via the telephone.

Information at fingertips: Customers need to just dial up to the branch and enter their password, which is unique to each account holder. The new facility also meets the secrecy act by enabling the customer to change his password accordingly through the phone. The system has an interactive facility, wherein the customer can get basic information like account balance, statement of account, rate of interest and foreign exchange rates.

When bangalorebest.com asked J K Dubey, the Chief Manager of the branch on how the new service helps the customers, he said, "Since ours is an old and established bank, there are many customers associated with us. It helps them and others who come in from far off places to a greater extent."

J K Dubey also highlighted the importance of the service to businessmen, who can get the relevant information on their fax itself. By pressing a few buttons, he can monitor his bank accounts easily via fax, he said. Dada Amar, founder of Dada Amar Charitable Trust, unveiled this facility recently.

Apart from this, the bank also has ATM facilities. Starting with the Malleswaram branch, the management plans to extend telebanking to other branches in Karnataka and other states. SBM Managing Director M Sitaram, who was present on the inaugural day, said that SBM plans to provide online banking facilities to consumers in Mumbai, Chennai, New Delhi, Hyderabad, Hubli and Mysore by mid 2001. This is good news for time constrained city dwellers.

For more details:
State Bank of Mysore,
Malleswaram Branch,
2nd Cross, Sampige Road, Malleswaram,
Bangalore - 560 003.
Phone/Fax: 2356 4969

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