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The
Strategies continues...
Shared services centers
Fortune 500 companies are setting up their own shared-services centers
in India to offer services such as financial/accounting services,
payroll processing and taxation, among others. The following are
some examples of companies with shared-services centers in India:
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Citigroup has established a company
in India for its business process outsourcing (BPO) activities.
The company handles all the cash-management and trade-finance
transaction processing for Citibank India, Sri Lanka and Bangladesh;
credit cards services for the Eastern Europe, Middle East and
Africa regions of Citibank and private bank back-office processing
work for Citibank in Europe. |
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HSBC Group has started outsourcing its back-office
transaction-processing and software-development activities to
India in order to maintain its profitability levels, streamline
its costs, improve productivity and cut bureaucracy. |
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Prudential PLC set up a center in Mumbai in 2003
called Prudential Process Management Services (India) Pvt Ltd
(PPMS). A third of the operations at PPMS comprise call center
services, two-thirds are business-process related. |
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ABN AMRO has outsourced business processes from
about 18 countries to its back offices in Chennai, Mumbai and
Delhi. The head count in these centers is about 1,200. |
R&D, engineering and software-development
centers
To leverage India's intellectual capital, Fortune 500 companies
are setting up R&D, engineering and software-development centers
in India; some of them are their respective companies' largest centers
outside their corporate headquarters in terms of investment and
staffing levels. These teams work collaboratively with their counterparts
worldwide on cutting-edge technology. The following are examples
of companies that have set up such centers in India:
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Philips Software Center Private Limited
(PSC) meets the need for high-quality, cost-effective software-development
capacity within the Philips organization worldwide. |
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Canon India's Software Development Center (SDC)
in India is one of the six such cutting-edge technology centers
of its kind. SDC undertakes contract software development from
Canon Inc, Canon Development Americas and Canon Information
Systems Research, Australia. |
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ABB's Indian operations are increasingly being
leveraged as a regional and global hub for projects, products,
services and R&D for the entire group. |
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United Kingdom-based Allianz Cornhill Insurance
PLC (an Allianz Group Company) has set up an Indian subsidiary,
Allianz Cornhill Information Services, for software-development
and business-process outsourcing. The center currently employs
about 100 people and is expected to increase its head count
to 400 by end of year 2005. |
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DuPont's activities in India include an R&D
center that conducts field trials for crop-protection products
and nationwide R&D centers for Pioneer seed research for
development of hybrids relevant to different crops in India.
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LG has set up R&D facilities in India at
Bangalore and is setting up another at Pune. Both the units
carry out R&D work for the domestic market as well as the
parent company. They also undertake customized R&D for specific
countries to which the company exports its products. |
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Intel set up its first R&D center (Intel
India Development Center - IIDC) in Bangalore in 1999. Intel
is using this facility to work in e-business applications, networking
and communications, microprocessor and chipset design, manufacturing
automation and systems software. |
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